For patients amb families
We support you throughout your care journey
YOUR STAY AT THE CLINIC
The clinic located in Barcelona and well connected by public transport, offers a close, familiar and safe environment, where professionals and patients work together to achieve therapeutic goals.
We believe that recovery is a shared journey. That is why, alongside the comprehensive and specialised care you receive, your active involvement plays a key role.
Throughout your stay you will have a multidisciplinary team that will attend to your medical, nursing, psychological, social and functional needs, favoring your recovery and well-being.
In addition, we offer spaces that encourage rest, social interaction and recovery, including outdoor areas and a welcoming environment where you can feel supported and cared for throughout your stay.
ETODA
If you are part of the ETODA programme, you will receive specialised support to help you follow your treatment plan and respond to any needs that may arise along the way.
Our team of medical, social work and nursing professionals will tailor their support to your individual situation and work with you to identify the most appropriate setting for follow-up care. You will receive ongoing, personalised support throughout your treatment, so that you never have to face this journey alone.
Admission information
Making things easier for you
When you arrive, our team will welcome you and guide you through how the centre works, so that you feel comfortable, informed and supported from day one. During your first few days, we will explain everything you need to know and address any questions or concerns you may have.
Getting here
You can easily reach the Clinic by Ferrocarrils de la Generalitat (FGC). Avinguda Tibidabo station (L7) is located just a few minutes’ walk away.
There are also several bus routes connecting the area to different parts of Barcelona, including the V13 line (Plaça Catalunya – Avinguda Tibidabo), which stops very close to the Clinic.
Accessibility
If you have special mobility needs or you need support to get to the centre, contact us and we will help you find the best option.
Visits
Visits may take place
from 10.00 am to 8.00 pm.
To promote the rest and wellbeing of all inpatients, a maximum of two visitors per room is recommended.
Rights and responsibilities
Respectful Coexistence Is a Shared Responsibility
We understand care not only from a clinical perspective, but also through respect, listening, empathy and support. We promote a living environment based on kindness, participation, equity and shared responsibility among the people we care for, their families and our professionals.
Your active and respectful participation contributes to creating a more caring, safe and welcoming environment for everyone. That is why we would like to share with you the rights you are entitled to, as well as the commitments that help us build a safe, respectful and collaborative environment together.
YOUR RIGHTS
- To receive high-quality, equitable healthcare free from discrimination.
- To be treated with respect, dignity and consideration.
- That your privacy, intimacy and confidentiality are respected.
- To receive clear, understandable and sufficient information about your health condition, diagnostic tests, treatments and available alternatives.
- Actively participate in decisions related to your care.
- To receive safe, coordinated and continuous care.
- To be accompanied in accordance with the centre's policies.
- To submit suggestions, compliments or complaints and receive an appropriate response.
YOUR RESPONSIBILITIES
- To treat healthcare professionals, other patients and their families with respect.
- Respect the privacy, beliefs, diversity and confidentiality of others.
- Follow the centre’s policies and established schedules.
- Provide accurate and relevant information about your health.
- Take an active role in your care and follow the recommendations agreed upon with the healthcare team.
- Promote open dialogue and communication whenever you have questions or concerns.
We protect your data
Your information is protected
Confidentiality is a fundamental part of our commitment to the people we care for.
At Serveis Clínics, we handle your personal data and clinical information with the highest standards of security and in compliance with applicable data protection regulations.
Information related to your health is only accessible to the professionals involved in your care.
Use of images
We respect the privacy and image rights of everyone in our care.
Photographs published on our communication channels are used only with the appropriate consent of the individuals featured in them.
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If you need more information, you can consult our Privacy Policy.
We're listening
At Serveis Clínics, we work every day to provide care that is compassionate, person-centred and of the highest quality. However, we know there is always room for improvement, which is why your feedback is so important to us.
Our person-centred care model encourages us to put ourselves in your shoes and listen to your experience. That is why we would like to know how you felt during your stay with us or while receiving follow-up care from our team.
Have you felt supported throughout your care? Do you have any suggestions for improvement?
Would you like to recognise the work of a member of staff or a team?
We will listen to you, carefully consider your feedback and respond whenever necessary.
Share your complaint, suggestion or compliment with us:
* Leave your details, Name, Surname and your contact email.
Frequently asked questions
What Can I Expect When I Arrive at Serveis Clínics?
When you arrive, we will explain how the centre works, answer your questions and support you every step of the way to ensure your admission is as smooth and comfortable as possible.
Before your arrival, the Serveis Clínics medical team will already have received the necessary clinical and social information and coordinated with the professionals who have been caring for you.
What Should I Bring on the Day of Admission?
If possible, please bring your health insurance card, a form of identification, your usual medication and any recent medical reports you may have. You are also welcome to bring comfortable clothing and personal hygiene items. If you are unable to bring any of these, we will work with you to find a solution.
What If I Do Not Have All the Required Documents?
Don’t worry. Our Social Work team will help you obtain and manage any missing documentation.
Can I receive visitors?
Yes. Visitors are welcome from 10:00 a.m. to 8:00 p.m. We recommend a maximum of two visitors per room at any one time.
Will I have access to Wi-Fi and television?
Yes. All rooms have a TV and free Wi-Fi.
Can I Keep My Personal Belongings During My Stay?
Yes. If you need assistance storing personal belongings or documents, our team will provide you with the necessary information to ensure they are kept safe and secure.
I don't speak Catalan or Spanish. Can you help me?
Yes. We have multilingual staff, collaborate with community health workers, and use AI-powered real-time translation devices to facilitate communication in different languages.
